IT specialisation · Tier 5
Unified Communications consultants — engaged on fixed-scope contracts.
Voice, telephony, contact centre, Microsoft Teams Phone, Zoom Phone, SBC and SIP integration.
Typical unified communications engagement
A representative engagement is a PBX-to-cloud-UC migration: discovery, SBC / SIP design, number porting plan, parallel-run validation, contact-centre rollout, and user training.
What you receive on a Unified Communications engagement
Concrete deliverables agreed up front in the proposal — fixed scope, fixed price, milestone-based delivery.
- UC architecture (HLD + LLD)
- SBC / SIP design and runbook
- Number porting orchestration plan
- Contact-centre flow design
- Operations and admin-team handover
Unified Communications — frequently asked questions
Direct answers to the questions teams ask before engaging a unified communications consultant on TalvexIT.
Which UC platforms are covered?
Microsoft Teams (calling, meetings, rooms, contact-centre integration), Zoom (Phone + Rooms + Contact Center), Cisco Webex (Calling + Contact Center), Genesys Cloud, Five9, Avaya, and on-prem PBX migrations (Cisco CUCM, Avaya Aura) to cloud UC.
Can you migrate us from Cisco / Avaya to Teams Phone or Zoom?
Yes — PBX-to-cloud migrations are a common engagement type. Scope includes user-base discovery, SBC / SIP design, number porting orchestration, contact-centre re-platforming (where applicable), and a staged cutover with parallel-run.
Do you handle contact-centre rollouts?
Yes — Teams Contact Center / Operator Connect, Zoom Contact Center, Webex Contact Center, Genesys Cloud, and Amazon Connect are all in scope. Engagements typically include flow design, integration with CRM (Salesforce, Dynamics), and AI-assist / transcription rollout.
How every TalvexIT engagement works
Same workflow across all 28 specialisations — verified consultant, fixed scope, formal Purchase Order, direct customer-to-supplier invoicing.
Verified senior consultant
KYC video, ABN check (Australian providers), insurance review, contractor agreement — before any unified communications work begins.
Fixed-scope proposal
Refined deliverables, milestones, timeline, T&Cs, and price agreed up front. Lock the scope before any commitment.
Direct invoicing
The provider raises a tax invoice in their name and ABN; you pay them directly. The platform records the engagement but never holds funds.
Worldwide expertise
Specialists across Australia, SE Asia, South Asia, Europe, and the Americas. Multi-currency quoting (AUD, USD, GBP, EUR, NZD, SGD, CAD).
Related specialisations
Engagements often span more than one — engage one consultant, or stitch together a small team.
Ready to engage a unified communications consultant?
Two minutes from plain-English requirement to formal proposals from verified consultants.